The Better Business Bureau (BBB) system is committed to
maintaining your confidence and trust, and accordingly
maintains the following privacy policy to protect personal
information you provide online.
Basic Confidentiality Policy
It is BBB policy that personal information, such as your
name, postal and e-mail address or telephone number, is
private and confidential. Accordingly, the personal
information you provide is stored in a secure location, is
accessible only by designated staff, and is used only for
the purposes for which you provide the information (such as
to reply to your request or to handle your complaint). For
example, when you file a complaint about a business online,
the personal information you provide will be used to process
your complaint.
If you also indicate on our sites that you would like to
receive information about other BBB programs and services,
such as scam alerts, publications or membership, your personal
information will be added to appropriate BBB mailing lists. You
can indicate your desire when completing a complaint form or when
you send us e-mail. If at any time you change your mind and would
like to add or remove your name from the BBB's mailing list, or
correct your personal information, please email us at
info@greenvillebbb.org.
No Release of Information to Third Parties
Personal information will not be released to third parties except
to further the purpose for which you provide the information, such
as sending your complaint to the company for action, or if release
is required by law or is pertinent to judicial or governmental
investigations or proceedings. There are no other circumstances under
which we will provide or sell personal information to third parties.
No Computer Tracking of Identifiable Information
Our computer is not set up to track, collect or distribute personal
information about its visitors. It does recognize the home server of
visitors, but not e-mail addresses. For example, we can tell which
Internet Service Provider our visitors use, but not the names,
addresses or other information about our visitors that would allow us
to identify the particular visitors to our sites. This information is
used only for internal purposes by BBB technical support staff.
Our computer also recognizes the site where a visitor "clicked-to-check"
on the BBBOnLine seal of a BBBOnLine program participant, but we cannot
identify the visitor or the visitor's address. Site information is used
to confirm participation in the BBBOnLine program, and may be used to
advise participants of the numbers of visitors who come to our BBBOnLine
site from their sites. No personal information is collected.
In addition, our web sites track information about the visits to our web
sites. For example, we compile statistics that show the daily number of
visitors to our sites, the daily requests we receive for particular files
on our web sites, and what countries those requests come from. These
aggregated statistics are used internally to better provide services to
the public and may also be provided to others, but again, the statistics
contain no personal information and cannot be used to gather such
information.
The Better Business Bureau system is not responsible for the privacy
practices or policies of participants in its various programs.
