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09/07/2012
A warm smile and a kind gesture can brighten even the gloomiest of days. When working with customers, it’s always important to recognize the integral part of quality service. September is National Courtesy Month.
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04/03/2012
As the temperature slowly starts to climb and the South Carolina heat looms overhead, Better Business Bureau reminds consumers of the importance of having their air conditioner serviced. Waiting until the temperature has reached the 100-degree mark only to find out the AC is not working properly can lead to much frustration and wasted money.
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03/12/2012
Better Business Bureau is alerting consumers of a phone scam in which the caller claims to be from Microsoft. The caller offers to solve a consumer’s computer problems or sell him or her a software license, all in an effort to gain remote control access to the consumer’s computer.
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06/01/2002
They're on TV, in print and on the Internet: Ads for "clubs" that automatically send you a product or service - like flowers, books, movies or software. If you join one of these "continuity" plans, you're agreeing to receive merchandise or services automatically at regular intervals (often monthly), without advance notice, until you cancel.
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01/01/2002
Washington, D.C. — Free trial offers can be a great way to try new products or services without making a long-term commitment to a membership, subscription or extended service contract. But mark your calendar: If you don't cancel before the trial period ends, your acceptance of a free trial offer may be an agreement to buy other products and services.
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01/01/2002
To help you plan and operate your business, the Federal Trade Commission ("FTC") staff in cooperation with the Direct Marketing Association (DMA) has prepared this booklet about the FTC’s Mail or Telephone Order Merchandise Trade Regulation Rule (the "Rule"). The Rule’s requirements are explained in plain English. This discussion is followed by a question and answer section. The Rule itself is reprinted at the end of this booklet.
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10/01/2001
If you are buying a car or major appliance, whether in a retail store, by catalog, or online, you may be offered a service contract. To many consumers, buying a service contract is like buying "peace of mind" from repair hassles. An estimated 50% of all new car buyers, and many used-car and major appliance buyers, purchase service contracts. The cost can range from $50 to $500, depending on the length and amount of coverage provided. Some consumers, however, may be paying for more protection than they need.
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05/01/1997
Buying a car? You also may be encouraged to buy an auto service contract to help protect against unexpected, costly repairs. While it may sound like a good idea, don't buy in until you understand both the terms of the contract and who is responsible for providing the coverage.
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